Returns Policy
We hope you're completely satisfied with any product purchased from Simply Beach.
If you do wish to return an item, we aim to make it as quick and convenient as possible with a free returns policy. Please read the "How do I return items?" section to learn more.
Under Distance Selling Regulations you may cancel your order by returning any item up to 7 days from the day after delivery, however we have extended this for your convenience.
Any item may be returned for any reason up to 28 days from the date of despatch for a full refund (less postage costs) as long as it remains unused and in an ‘as new condition’ with all packaging and labels intact.
The latest acceptable date for returns is printed on your delivery note for clarification.
We will send you a Royal Mail Free Returns label (UK customers) along with your goods and delivery note. Simply peel this off and stick it to the outside of your parcel and drop it into your Post Office. If you need a replacement, please contact Customer Services and we’ll email you another one.
We advise that you obtain proof of postage from the Post Office. Unfortunately we cannot be responsible for items not received back with us unless a proof of postage receipt can be supplied (don’t send it with the goods, hang on to it just in case).
We aim to process refunds and exchanges the same day we receive them, however during busy periods this make take a couple of days. Please allow up to 14 days for refunds to be credited to your original payment method.
Goods returned after the date shown on your delivery note cannot be refunded.
For us to be able to refund the returned items, tags must not be removed from garments, all labels and original packaging must be present and the product in the condition you would expect to receive an 'as new product'.
To avoid delays in processing your return, please ensure that the returns note enclosed with your order is completed and returned with your parcel.
Please make sure goods are securely packaged to avoid damage in transit.
Price slide items are not returnable unless faulty.
Return Address for International Orders
The Returns Department
Simply Beach
5 Jubilee Way
Eurocentre
Faversham
ME13 8GD
Yes of course, we will exchange items due to incorrect sizing as long as it is still in 'as new' condition.
When a replacement is required urgently, it is advisable to place a new order on the website for the correct replacement goods first. This ensures that the goods can be despatched with a minimum of delay in order to get them despatched to you promptly. You should then follow the normal returns procedure as above to return the original goods for refund.
In the unlikely event that something you have purchased from us is faulty when it arrives then we will be happy to replace it for you.
If an item becomes faulty after a period of time then please contact customer services before returning the item. We will either repair or replace the item at our discretion.
We will send you a free postage label or refund your return postage in these instances (item weight dependant) so you don’t incur any additional costs.
In either of the above events please contact our customer services team on customer.services@thesimplygroup.com or telephone 0844 567 7070 between 10:00am and 5.00pm Monday to Thursday (4.30pm Fridays) to arrange the return.
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