Returns Information


What is your Returns Policy?

We hope you will be completely satisfied with any product purchased from The Simply Group.

However should you wish, you can return it for any reason within 30 days from the date of despatch for a full refund (less postage costs).

Items must be unused and in an as new condition with all packaging and labels/tags attached.
The latest date for returns is printed on your delivery note for clarification.

Whilst we generally process refunds the day they arrive with us please allow up to 14 days (or longer during busy periods) for your refund to processed.

How do I return an item?

We have three methods for returning items mentioned below. But whichever of these methods you use please ensure you complete the rear of your delivery note to let us know why you want to return the items and to inform us whether you want an exchange or refund.

1. Return by Post

Please return your item(s) and your delivery note to:

Returns Department

The Simply Group
5 Jubilee Way
ME13 8GD
United Kingdom

Please be aware that you are responsible for the item(s) until such time as they are received by us. As such we advise that you use a traceable and insured method of delivery, or at least obtain proof of postage to enable you to claim from the carrier should your item(s) fail to arrive with us.

2. Return by Collect+

To make it cheaper and even more convenient for you to return your order to us we have teamed up with Collect+. Now you can drop off your parcel at over 3,000 local shops, open early ‘till late, 7 days a week for only £4.60 a parcel. For more information on using our Collect+ service click here.

3. Return to The Simply Group Store

If you’re in a hurry and you’re local to Faversham in Kent you can also take your item(s) back in person to our Faversham Kent store along with your delivery note. One of our friendly colleagues will be happy to assist you with exchanging or refunding your order.

We are open 7 days a week. For full details click here.

Can I exchange items?

Yes of course, just follow the simple instructions on the reverse of your delivery note and we’ll do the rest.

When a replacement is required urgently, it is advisable to place a new order on the website for the replacement item first. This ensures that the goods can be despatched with a minimum of delay in order to get them to you promptly. You should then follow the normal returns procedure as above to return the original goods for a refund.

What if an item is faulty?

In the unlikely event that something you have purchased from us is faulty when it arrives then we will be happy to replace it for you.

If an item becomes faulty after a period of time then please contact customer services before returning the item. We will either repair or replace the item at our discretion.

We will send you a free postage label or refund your return postage in these instances (item weight dependant) so you don’t incur any additional costs.

In either of the above events please contact our customer services team on or telephone 0844 567 7070 between 9:00am and 5.00pm Monday to Saturday to arrange the return.

If we ask you to return the goods to us please download the faulty goods return form below as this will need to be enclosed when you return your faulty product to us.

Download our Faulty goods return form here   (Help: Right click and save target as…..)