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Delivery Information

WE OFFER FREE TRACKED UK & ROI DELIVERY ON ORDERS OVER £100.

INTERNATIONAL POSTAGE IS FREE OVER £150.

FREE POSTAGE IS ONLY AVAILABLE ON STANDARD DELIVERY TO UK MAINLAND & ROI ADDRESSES.

Christmas Delivery Deadlines

To be guaranteed delivery for Christmas our couriers have given us the following deadlines for UK customers:

Standard Delivery is available until 3pm on December 20th for delivery before Christmas.

Next Working Day Delivery is available until 3pm on December 23rd for delivery before Christmas.

You can purchase from our Faversham store right up until 6.00pm on the 23rd of December.

What are the UK delivery options?

Standard Delivery - Free tracked delivery on orders over £100

  • 2-4 working days. £3.95 for orders under £100
  • Despatch and delivery is between Monday and Friday (excluding public holidays). Order before 3pm during this time and we'll aim to despatch your order the same day
  • Free standard delivery applies to UK mainland addresses only
  • £100 is the value of the goods after promotional deductions i.e. 10% discount code

Next Working Day - £6.95

  • Despatch and delivery is between Monday and Friday (excluding public holidays)
  • Orders must be placed before 3:00pm Monday to Friday to be despatched on the same day and delivered on the next working day
  • UK mainland addresses only. Service unavailable in remote locations such as parts of Scotland and Northern Ireland

    Collect From Our Faversham Store – Free

    • If you’d like to place an order for collection then please call our Customer Care team on 0844 567 7073 to place the order over the phone as these cannot be placed online
    • We will require ID when you collect your order. For our full address and information on how to find us, click here

    When will you despatch my order

    All orders will be shipped as soon as possible. 

    For the Next Working Day Delivery option, orders must be placed before 3pm Monday to Friday to be despatched on the same day and delivered on the next working day (excludes weekends and public holidays). 

    For the Standard Delivery option, we'll aim to despatch your order on the same day as long as it's placed before 3pm. 

    At exceptionally busy times like Christmas or in periods of adverse weather conditions deliveries may be delayed by a day or two beyond normal timescales quoted. At these times we cannot guarantee next day delivery when selected.


    What are my delivery options outside the UK?

    We offer two levels of service depending on how quickly you need your order delivered.

    Standard Standard International method is suitable for all orders to be shipped outside the United Kingdom. We use Royal Mail International, DPD International (part of the Geopost group) and ParcelForce Worldwide, delivery takes 3-5 days from despatch dependent on location. Shipping prices are calculated on the size and volumetric weight of the parcel. However, please note that our couriers do not guarantee the service will deliver before 31 days in rare cases due to customs.

    Express This shipping method is suitable for all orders to be shipped outside the United Kingdom. Express takes 1-4 days for delivery from despatch, dependant on location. Shipping prices are calculated on the size and volumetric weight of the goods contained in the parcel


    When will I receive my Next Working Day order?

    If you placed your order before 3pm Monday to Friday (excluding bank holidays) and selected our Next Working Day delivery option then you will receive it on the next working day. 

    Therefore, if you place your order on Friday before 3pm, your order will arrive with you on Monday (excluding bank holidays). 

    UK mainland addresses only, these services are unavailable in remote locations such as parts of Scotland and Northern Ireland.


    Can I track my order?

    Yes, when we despatch your order we will email you with the tracking details (this email can sometimes go into a junk folder so check there too). Tracking details may not appear on the carrier's website until the parcel has been scanned into their network on the evening of despatch.

    If you've set up an account with us then you can log in to check the status and tracking of your order. 


    Can I use an alternative delivery address?

    Yes, when paying by card you can enter your delivery address at the first stage and then enter your billing address where your card is registered to at the payment method stage. 

    For PayPal or Amazon Pay, we are only able to ship to the registered address that you select from your account. Please note we're unable to ship to click & collect shop addresses that you may have saved in your PayPal or Amazon Pay accounts as we do not offer this service. 

    When paying via the V12 finance option, we can only ship to the address that is on your finance application. 


    Will I need to sign for my delivery?

    We use a variety of Royal Mail, DPD and ParcelForce services for deliveries in the UK, some of these services may require proof of delivery. Some international shipments may also require a signature as proof of delivery.


    What countries do you deliver to and how much will it be?

    Ireland, Guernsey & Jersey

    FREE on orders over £100.
    £3.95 on orders below £100. Takes 2-4 days from date of despatch.

    Europe & USA

    FREE on orders over £150.
    £10.00 on orders below £150. Generally takes 3-5 working days from date of despatch. Countries covered:

    • Austria
    • Belgium
    • Bulgaria
    • Canada
    • Croatia
    • Cyprus
    • Czech Republic
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Gibraltar
    • Greece
    • Hungary
    • Iceland
    • Italy
    • Latvia
    • Lithuania
    • Luxembourg
    • Malta
    • Monaco
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Romania
    • Slovakia
    • Spain
    • Sweden
    • Switzerland
    • Turkey
    • United States

     

    We use Royal Mail International, DPD International (part of the Geopost group) and ParcelForce Worldwide, deliveries generally take 3-5 days from despatch dependent on location. However, please note that our couriers do not guarantee the service will deliver before 31 days in rare cases due to customs.

    International

    FREE on orders over £150.
    £20.00 on orders below £150. Generally takes 5-7 working days from date of despatch. Countries covered:

    • Australia
    • Bahrain
    • Barbados
    • Brazil
    • China
    • Egypt
    • Hong Kong
    • Japan
    • Kuwait
    • Malaysia
    • New Zealand
    • Qatar
    • Saudi Arabia
    • Singapore
    • Slovenia
    • South Africa
    • Thailand
    • United Arab Emirates

     

    We use Royal Mail International, DPD International (part of the Geopost group) and ParcelForce Worldwide, deliveries can take 5-7 days from despatch dependent on location. However, please note that our couriers do not guarantee the service will deliver before 31 days in rare cases due to customs.

     


    VAT and import duties

    f your delivery country is inside the European Union then your order will be subject to VAT (Value Added Tax) at the current rate.

    Unfortunately, goods purchased by mail order, including internet sales, are excluded from the Government’s tax free shopping scheme. We are therefore unable to provide a VAT 407 reclaim form for goods delivered within the EU that you intend to export. For more information please visit https://www.gov.uk/tax-on-shopping/taxfree-shopping

    For exports to countries outside the EU, although these are exempt from VAT, you may be required to pay import duties by your government. You will be notified by the courier that delivers your goods if this is the case.

    Some countries (including but not limited to Norway, Switzerland and Turkey) do not impose import duties on products shipped from the EU, however in some cases you may be required to pay a local sales tax; you will be notified by the courier that delivers your goods if this is the case.


    Do you ship to BFPO addresses?

    Yes, we are more than happy to ship orders via the BFPO mail system.

    When placing your order, remember to use your BFPO Postcode in the delivery address to ensure we can connect it to the BFPO mail system as quickly as possible. You can look up your BFPO location postcode here if you are unsure.

    Please complete the delivery address as below;

    SERVICE NUMBER, RANK and NAME 
    UNIT or REGIMENT 
    OPERATION or LOCATION NAME (if applicable)
    BFPO POSTCODE

    Please be aware that due to the nature of the BFPO, certain items we sell may be restricted or prohibited for delivery via the BPFO and ParcelForce networks. Please see here for a full list of prohibited goods. By requesting delivery to a BFPO address you confirm acceptance of the BFPO’s terms of use and confirm the items are accepted for your destination.

    VAT Refunds for BFPO addresses

    To request a VAT refund for goods delivered to BFPO addresses outside the EC Single Market, please email us once your order has been despatched at hello@joseverin.com. Don’t forget to include your order number. VAT reclaims must be made within 3 month of supply. Address validation will be based on the current BFPO locations list.

    BFPO addresses within the EC Single Market

    In order to process VAT reclaim requests for goods delivered to BFPO addresses within the EC Single Market, please provide a ‘certificate of entitlement’ as set out in HMRC Notice 725 section 14, paragraph 14.4 & 14.6. We cannot process VAT reclaims for deliveries within the EC Single Market without this certificate. Please email a PDF of the certificate along with your order number to hello@joseverin.com. Reclaims must be made within 3 months of supply.

    SERVICE NUMBER, RANK and NAME
    UNIT or REGIMENT
    OPERATION or LOCATION NAME (if applicable)
    BFPO POSTCODE

    Please be aware that due to the nature of the BFPO, certain items we sell may be restricted or prohibited for delivery via the BPFO and ParcelForce networks. Please see here for a full list of prohibited goods. By requesting delivery to a BFPO address you confirm acceptance of the BFPO’s terms of use and confirm the items are accepted for your destination.

    VAT Refunds for BFPO addresses

    To request a VAT refund for goods delivered to BFPO addresses outside the EC Single Market, please email us once your order has been despatched at hello@joseverin.com. Don’t forget to include your order number, VAT reclaims must be made within 3 month of supply. Address validation will be based on the current BFPO locations list.

    BFPO addresses within the EC Single Market

    In order to process VAT reclaim requests for goods delivered to BFPO addresses within the EC Single Market, please provide a ‘certificate of entitlement’ as set out in HMRC Notice 725 section 14, paragraph 14.4 & 14.6. We cannot process VAT reclaims for deliveries within the EC Single Market without this certificate. Please email a PDF of the certificate along with your order number to hello@joseverin.com, reclaims must be made within 3 months of supply.

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