Delivery Information

FREE UK & ROI POSTAGE & RETURNS ON ALL ORDERS OVER £100

FREE INTERNATIONAL POSTAGE ON ALL ORDERS OVER £150

Christmas Delivery Deadlines

To be guaranteed delivery for Christmas our couriers have given us the following deadlines for UK customers:
Standard Delivery is available until 3pm on December 20th for delivery before Christmas.
Next Working Day Delivery is available until 3pm on December 21st for delivery before Christmas.
You can purchase from our Faversham store right up until 4.00pm on the 24th of December.

What are my UK & ROI delivery options?

  • UK Standard Delivery - Free on orders over £100. £3.95 on orders below £100. Takes 2-4 days from date of despatch.
  • UK Next Working Day Delivery - £6.95 on all orders. Learn more.
  • Ireland, Guernsey & Jersey - Free on orders over £100. £3.95 on orders below £100. Takes 2-4 days from date of despatch.

For a list of countries that we ship to under our Europe & USA or International methods please click here


What are your despatching hours?

We despatch Monday - Friday from 9am to 5pm. Next Working Day orders must be placed by 3pm to be despatched that day.


UK Next Working Day Information

Please note that the Next Working Day option is only available if all the items you are trying to order are in stock. Orders must be placed before 3pm Monday - Friday to be despatched the same day. We do not despatch or deliver on weekends and public holidays. We cannot offer our next working day option to certain remote locations including some parts of the Scottish Highlands, Belfast and Northern Ireland.


When will you despatch my order?

All orders will be shipped as soon as all the items are available - subject to payment authorisation.

Where items on your order are out of stock the order will ship once all of the orders components become available. If you would rather not wait for the remainder to come in to stock, we advise that you place a separate order for these items.

Please note: At exceptionally busy times like Christmas or in periods of adverse weather conditions deliveries may be delayed by a day or two beyond normal timescales quoted. At these times we cannot guarantee next day delivery when selected.


Can I use an alternative delivery address?

If you would like us to ship to an alternative address rather than your registered billing address, simply supply an alternative delivery address when checking out.

Please note: The Billing address must be the address your payment card is registered to. PO Box addresses may not be accepted.


Can I Track My Delivery?

Yes, when we despatch your order we will email you with the tracking details.

Tracking details will not appear or update on the Royal Mail Web Site until the parcel has entered into their schedule approximately 24 hours after despatch has been actioned


I've missed my delivery

For Royal Mail parcels which have been attempted to be delivered and returned back to the customer’s local Royal Mail collection office. The Royal Mail collection depot must be contacted/visited by the customer’s themselves providing proof of id and calling card. This is the customer’s responsibility to check if parcel being held at their depot, and to arrange to collect the goods.


Will I need to sign for my delivery?

We use a variety of Royal Mail, DPD and ParcelForce services for deliveries in the UK, some of these services may require proof of delivery. Some international shipments may also require a signature as proof of delivery.


International Delivery Options



Ireland, Guernsey & Jersey

FREE on orders over £100.
£3.95 on orders below £100. Takes 2-4 days from date of despatch.


    Europe & USA

    FREE on orders over £150.
    £10.00 on orders below £150. Generally takes 3-5 working days from date of despatch. Countries covered:

    • Austria
    • Belgium
    • Bulgaria
    • Canada
    • Croatia
    • Cyprus
    • Czech Republic
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Gibraltar
    • Greece
    • Hungary
    • Iceland
    • Italy
    • Latvia
    • Lithuania
    • Luxembourg
    • Malta
    • Monaco
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Romania
    • Slovakia
    • Spain
    • Switzerland
    • Turkey
    • United States

     

    We use Royal Mail International, DPD International (part of the Geopost group) and ParcelForce Worldwide, deliveries can take 3-31 days from despatch dependent on location.


    International

    FREE on orders over £150.
    £20.00 on orders below £150. Generally takes 5-7 working days from date of despatch. Countries covered:

    • Australia
    • Bahrain
    • Barbados
    • Brazil
    • China
    • Egypt
    • Hong Kong
    • Japan
    • Kuwait
    • Malaysia
    • New Zealand
    • Qatar
    • Saudi Arabia
    • Singapore
    • Slovenia
    • South Africa
    • Thailand
    • United Arab Emirates

     

    We use Royal Mail International, DPD International (part of the Geopost group) and ParcelForce Worldwide, deliveries can take 3-31 days from despatch dependent on location.


    Overseas Orders, VAT and Import Duties

    If your delivery country is inside the European Union then your order will be subject to VAT (Value Added Tax) at the current rate.

    Unfortunately goods purchased by mail order, including internet sales, are excluded from the Government’s tax free shopping scheme. We are therefore unable to provide a VAT 407 reclaim form for goods delivered within the EU that you intend to export. For more information please visit https://www.gov.uk/tax-on-shopping/taxfree-shopping

    For exports to countries outside the EU although these are exempt from VAT you may be required to pay import duties by your government, you will be notified by the courier that delivers your goods if this is the case.

    Some countries (including but not limited to Norway, Switzerland and Turkey) do not impose import duties on products shipped from the EU, however in some cases you may be required to pay a local sales tax; you will be notified by the courier that delivers your goods if this is the case.


    Missing or Damaged Delivery?

    If your goods have either been received as damaged or are missing please contact customer services immediately, either by email hello@simplybeach.com or by calling us on 0844 567 7071.

    If the goods are damaged we will need a proof of the damage, either by the item being returned to us, or in some cases an image sent via email. Customer Services they can advise you on the best course of action. Once we have verified the damage we can then rectify the situation.

    If your goods have simply gone missing for UK orders we simply have to wait 5 days past the standard delivery time and we can then re-send you the goods. If you are an overseas customer we have to wait up to a maximum of 30 days from despatch, after this period has passed we can re-send the goods.

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