Delivery Information

FREE STANDARD UK (MAINLAND) DELIVERY ON ORDERS OVER £100.

FREE INTERNATIONAL DELIVERY ON ORDERS OVER £150 (SELECTED COUNTRIES).

What are the UK delivery options?

Standard Delivery - FREE tracked delivery on orders over £100. £3.95 for orders under £100

  • Delivery usually takes 2-4 working days. 
  • Despatch and delivery is between Monday and Friday (excluding public holidays).
  • Order before 3pm Monday to Friday and we aim to despatch your order the same day.

Next Working Day - £6.95

  • Despatch and delivery is between Monday and Friday (excluding public holidays)
  • Orders must be placed before 3:00pm Monday to Friday to be despatched on the same day and delivered on the next working day
  • UK mainland addresses only. Service unavailable in remote locations such as parts of Scotland and Northern Ireland

     


      When will you despatch my order

      All orders will be shipped as soon as possible. 

      For the Next Working Day Delivery option, orders must be placed before 3pm Monday to Friday to be despatched on the same day and delivered on the next working day (excludes weekends and public holidays). 

      For the Standard Delivery option, we'll aim to despatch your order on the same day as long as it's placed before 3pm. 

      At exceptionally busy times like Christmas or in periods of adverse weather conditions deliveries may be delayed by a day or two beyond normal timescales quoted. At these times we cannot guarantee next day delivery when selected.


      What are my delivery options outside the UK?

      We offer two levels of service depending on how quickly you need your order delivered.

      Royal Mail Standard International method is suitable for lower cost orders to be shipped outside the United Kingdom. We use Royal Mail International delivery which takes 5-7 days from despatch dependent on location. We offer a flat rate of £10 for European counties of £20 for the rest of the world for orders under £250. However, please note that Royal Mail and their local agents do not guarantee the service will deliver before 31 days in rare cases due to customs.

      DHL Express This shipping method is suitable for all orders to be shipped outside the United Kingdom. Express takes 1-4 days for delivery from despatch, dependant on location. Shipping prices are calculated on the size and volumetric weight of the goods contained in the parcel. Prices shown are for orders up to 2kg, we will contact you if your order exceeds this.


      When will I receive my Next Working Day order?

      If you placed your order before 3pm Monday to Friday (excluding bank holidays) and selected our Next Working Day delivery option then you will receive it on the next working day. 

      Therefore, if you place your order on Friday before 3pm, your order will arrive with you on Monday (excluding bank holidays). 

      UK mainland addresses only, these services are unavailable in remote locations such as parts of Scotland and Northern Ireland.


      Can I track my order?

      Yes, when we despatch your order we will email you with the tracking details (this email can sometimes go into a junk folder so check there too). Tracking details may not appear on the carrier's website until the parcel has been scanned into their network on the evening of despatch.

      If you've set up an account with us then you can log in to check the status and tracking of your order. 


      Can I use an alternative delivery address?

      Yes, when paying by card you can enter your delivery address at the first stage and then enter your billing address where your card is registered to at the payment method stage. 

      For PayPal we are only able to ship to the registered address that you select from your account. 


      Will I need to sign for my delivery?

      We use a variety of Royal Mail and DHL services for deliveries in the UK, some of these services may require proof of delivery. Some international shipments may also require a signature as proof of delivery.


      What countries do you deliver to and how much will it be?

      Guernsey & Jersey

      FREE on orders over £100.
      £3.95 on orders below £100. Takes 2-4 days from date of despatch.

      International

      FREE on orders over £250.
      Where we can offer a Royal Mail service to your location we offer free delivery (these countries are shown in bold below) on orders over £250  - these generally takes 5-7 working days from date of despatch (but allow up to 30). Orders under £250 will be charged at £10 or £20 flat rate for Royal Mail services, this is shown as you check out.

      If you require your goods in 2-4 days or your order is of a higher value select DHL Express. 

      • Anguilla
      • Antigua & Barbuda
      • Australia
      • Austria
      • Bahamas
      • Bahrain
      • Barbados
      • Belarus
      • Belguim 
      • Bermuda
      • British Virgin Islands
      • Bulgaria
      • Canada
      • Cape Verde
      • Cayman Islands
      • China
      • Costa Rica
      • Croatia
      • Cuba
      • Curaçao
      • Cyprus
      • Czech Republic
      • Denmark 
      • Dominica
      • Dominican Republic
      • Estonia
      • Fiji
      • Finland 
      • France
      • Germany
      • Gibraltar
      • Greece
      • Grenada
      • Greenland
      • Hong Kong
      • Hungary
      • Iceland
      • Ireland
      • Italy 
      • Japan
      • Kuwait
      • Latvia
      • Lithuania
      • Luxemberg
      • Malaysia
      • Maldives
      • Malta
      • Martinique
      • Mauritius
      • Mexico
      • Moldova
      • Monaco
      • Netherlands
      • New Zealand
      • Norway
      • Papua New Guinea
      • Poland
      • Portugal
      • Qatar
      • Romania
      • Saudi Arabia
      • Seychelles
      • Singapore
      • Slovakia
      • Slovenia
      • South Africa
      • Spain
      • St. Kitts & Nevis
      • St. Lucia
      • St. Martin
      • St. Vincent & Grenadines
      • Sweden
      • Switzerland
      • Thailand
      • Trinidad & Tobago
      • Turkey
      • Turks & Caicos Islands
      • Ukraine
      • United Arab Emirates
      • United States of America

       

      We use Royal Mail International and DHL Express International, deliveries can take 2-30 days from despatch dependent on location and service selected.

       


      VAT and import duties

      If your delivery country is inside the European Union then your order will be subject to VAT (Value Added Tax) at the current rate.

      Unfortunately, goods purchased by mail order, including internet sales, are excluded from the Government’s tax free shopping scheme. We are therefore unable to provide a VAT 407 reclaim form for goods delivered within the EU that you intend to export. For more information please visit https://www.gov.uk/tax-on-shopping/taxfree-shopping

      For exports to countries outside the EU, although these are exempt from VAT, you may be required to pay import duties by your government. You will be notified by the courier that delivers your goods if this is the case.

      Some countries (including but not limited to Norway, Switzerland and Turkey) do not impose import duties on products shipped from the EU, however in some cases you may be required to pay a local sales tax; you will be notified by the courier that delivers your goods if this is the case.


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