Delivery Information
FREE STANDARD UK (MAINLAND) DELIVERY ON ORDERS OVER £100.
Contents
What are the UK delivery options?
Standard Delivery - FREE tracked delivery on orders over £100. £3.95 for orders under £100
- Delivery usually takes 2-4 working days.
- Despatch and delivery is between Monday and Friday (excluding public holidays).
- Order before 3pm Monday to Friday and we aim to despatch your order the same day, however during busy periods it may take longer. If you require your items urgently please use our next working day option.
- Available to UK Mainland and Northern Ireland.
Next Working Day - £6.95
- Despatch and delivery is between Monday and Friday (excluding public holidays)
- Orders must be placed before 2:00pm Monday to Friday to be despatched on the same day and delivered on the next working day
- UK mainland addresses only. Service unavailable in remote locations such as parts of Scotland and Northern Ireland
When will you despatch my order
All orders will be shipped as soon as possible.
For the Next Working Day Delivery option, orders must be placed before 2pm Monday to Friday to be despatched on the same day and delivered on the next working day (excludes weekends and public holidays).
For the Standard Delivery option, we'll aim to despatch your order on the same day as long as it's placed before 2pm.
At exceptionally busy times like Christmas or in periods of adverse or extreme weather conditions deliveries may be delayed by a day or two beyond normal timescales quoted. At these times we cannot guarantee next day delivery when selected.
When will I receive my Next Working Day order?
If you placed your order before 2pm Monday to Friday (excluding bank holidays) and selected our Next Working Day delivery option then you will receive it on the next working day.
Therefore, if you place your order on Friday before 2pm, your order will arrive with you on Monday (excluding bank holidays).
UK mainland addresses only, these services are unavailable in remote locations such as parts of Scotland and Northern Ireland.
Can I track my order?
Yes, when we despatch your order we will email you with the tracking details (this email can sometimes go into a junk folder so check there too). Tracking details may not appear on the carrier's website until the parcel has been scanned into their network on the evening of despatch.
If you've set up an account with us then you can log in to check the status and tracking of your order.
Can I use an alternative delivery address?
Yes, when paying by card you can enter your delivery address at the first stage and then enter your billing address where your card is registered to at the payment method stage.
Will I need to sign for my delivery?
We use a variety of Royal Mail and DHL services for deliveries in the UK, some of these services may require proof of delivery. Some international shipments may also require a signature as proof of delivery.
What countries do you deliver to and how much will it be?
Guernsey & Jersey
FREE on orders over £100.
£3.95 on orders below £100. Takes 2-4 days from date of despatch.
International
We offer two levels of service depending on how quickly you need your order delivered.
DHL Economy takes 3-7 days for delivery from despatch, dependant on location. Shipping prices are calculated on the size and volumetric weight of the goods contained in the parcel. Prices shown are for orders up to 2kg, we will contact you if your order exceeds this.
DHL Express takes 1-4 days for delivery from despatch, dependant on location. Shipping prices are calculated on the size and volumetric weight of the goods contained in the parcel. Prices shown are for orders up to 2kg, we will contact you if your order exceeds this.
Shipping prices are calculated on the size and volumetric weight of the goods contained in the parcel and will be displayed at checkout.
- Anguilla
- Antigua & Barbuda
- Australia
- Austria
- Bahamas
- Bahrain
- Barbados
- Belarus
- Belgium
- Bermuda
- British Virgin Islands
- Bulgaria
- Canada
- Cape Verde
- Cayman Islands
- China
- Costa Rica
- Croatia
- Cuba
- Curacao
- Cyprus
- Czech Republic
- Denmark
- Dominica
- Dominican Republic
- Estonia
- Fiji
- Finland
- France
- Germany
- Gibraltar
- Greece
- Grenada
- Greenland
- Hong Kong
- Hungary
- Iceland
- Ireland
- Israel
- Italy
- Japan
- Kuwait
- Latvia
- Lithuania
- Luxemburg
- Malaysia
- Maldives
- Malta
- Martinique
- Mauritius
- Mexico
- Moldova
- Monaco
- Netherlands
- New Zealand
- Norway
- Papua New Guinea
- Poland
- Portugal
- Qatar
- Romania
- Saudi Arabia
- Seychelles
- Singapore
- Slovakia
- Slovenia
- South Africa
- Spain
- St. Kitts & Nevis
- St. Lucia
- St. Martin
- St. Vincent & Grenadines
- Sweden
- Switzerland
- Thailand
- Trinidad & Tobago
- Turkey
- Turks & Caicos Islands
- United Arab Emirates
- United States of America
Brexit, VAT and Import duties
If your delivery country is not within United Kingdom, no UK VAT will be applied to your order.
For exports to countries outside the UK, you may be required to pay import duties and taxes by your government. You will be notified by the courier that delivers your goods if this is the case.
All duties, taxes and service charges are the responsibility of you the purchaser/importer.
Any consignments refused by you the importer will incur a GBP £20 / EUR €24 / USD $25 fee and the actual cost of the shipment and it's return costs will be deducted from any refund.