WE OFFER FREE RETURNS FOR UK CUSTOMERS
We hope you will be completely satisfied with your order. However, you can return any unwanted items within 30 days from the date of despatch for a full refund (less postage costs). Items must be unused and in as new condition with all labels, hygiene strips and swing tags attached. Gift boxes are non refundable. We aim to process returns as soon as possible, however please allow up to 7 days during peak periods.
Please take care when trying items on. If an item is returned to us in not new condition; damaged, marked, or with tags no longer attached, we will not be able to process a refund. In this case we will offer to return the item to you and ask you to cover the costs of delivery. If we don’t hear back from you within 14 days, the goods will be destroyed.
If you return an item that not purchase from us, we’ll do our best to contact you from the details provided in the parcel. We’re happy to send these back to you but you would be required to cover the costs of delivery (£3.95 for UK customers). If we don’t hear back from you within 14 days, the goods will be destroyed.
Please clearly indicate on the delivery note that's included with your order which items you are returning and the reason why. If your order was supplied in a complimentary gift box there is no need to return this. For UK orders we include a postage paid Royal Mail returns label for your convenience. Simply put the item for return back in the bag and affix the label to the parcel (please record the tracking number printed on the returns label in case it is required). If the item is small you may then post it via a post box.
You can return the item to us using the three methods listed below:
Use the included returns postage label (UK only)
Creating a FREE returns label on the Royal Mail Portal
Post the item to us via the post office or in a post box if small enough.
1. RETURNS PORTAL
For orders delivered within the UK, you can create a pre-paid returns label on the Royal Mail returns portal to return your item for free- http://www.royalmail.com/
Royal Mail will then email you with a label which you can print off and affix to your parcel. Alternatively, if you don’t have a printer, the email includes a QR code which you can present on your phone at any Royal Mail post office and they will print the label and send it off for you.
Please remember to obtain a postage receipt. This will include the tracking number for your parcel so you'll be able to track your return to check when we have it back. Click here to track your return. Once it's received back, we'll process it as soon as we can and aim to have this done within a week. We'll send you an email to confirm once we have processed your refund.
2. RETURN BY POST
You can return your items to the address below. You will need to pay the postage costs and obtain proof of postage.
Simply Beach Returns
Perfect Fit Swimwear Ltd
Please be aware that you are responsible for the item(s) until they are received by us. As such, please ensure that they are securely packaged. We advise you make a note of your tracking number and obtain proof of postage from the post office.
Overseas customers: please ensure your package is clearly labelled "Return of Goods" to avoid any unnecessary customs or taxes (which remain your responsibility).
All returns should be clearly marked "Return of Goods". Returns from outside the UK are only accepted under international commercial terms (incoterms) of Delivered Duty Paid (DPP), which means you must pay all shipping, taxes and duties of returning the items to us.
To track your return, locate your tracking number or barcode on your postage receipt. If you used our tracking label, it usually starts with two letters and ends in GB. You can enter the tracking number on the Royal Mail website to see if it has been delivered to us in Faversham by clicking here.
If you sent the item back using your own postage method and opted for a tracked service then you will be able to check the tracking to see when it was received back.
If you sent it back on a service without tracking then please allow up to 14 days from when we should have received your item back for your refund to be processed.
You will receive confirmation via email once your refund has been processed and we aim to process returns within a week of receiving them.
Once it's received back, we'll process it as soon as we can and aim to have this done within a week but please allow two weeks at peak times. We'll send you an email to confirm once we have processed your refund.
Yes, we’re happy to organise this for UK orders.
If you wish to exchange your item for an alternative size or colour, please email us with details of the new item you would like and we will arrange a free returns label to be sent and free postage on your new order.
Yes of course, you're more than welcome to return items from different orders in one package back to us. Please ensure you include your returns notes in the parcel or if you haven't got these, then the order numbers, your details and the reason for the return.
No returns form? No problem; simply include a note with your name, order number and reason for returning inside the package. Your order number can be found on your order confirmation and shipping confirmation emails.
If your product develops a manufacturing fault within 30 days of purchase, please contact us to let us know about the issue and we’ll look to replace or refund it. Please attach images to enable us to deal with your query quickly.
If you’ve purchased the item from us within the last 12 months and it’s developed a manufacturing fault, please contact us. Our Customer Care team will be in touch to let you know how to proceed and in most cases, we aim to offer a repair if possible. Please note that we will need a reasonable amount of time to carry this out and will do our best to come to a resolution as soon as possible. To speed up the process, please attach images to the form to assist our Customer Care team.