Our warehouse is closed from 23rd December 2025 and reopens on 5th January 2026.
Please ensure any returns are received within 28 days from dispatch. You can still return items via our returns portal even when we are closed.
Our returns team will process any returns as fast as possible in the New Year, and we ask you to allow 1–2 weeks for us to catch up.
Securely package your items along with the delivery/returns note enclosed with your order. Head to our returns portal with your order number and email address that was used on the order and follow the instructions there. If your order was supplied in a gift box there is no need to return this.
Click here to start your return
If you'd like more information on our return options, open the section below called "What are the UK return options?"
To start your return now, please see the information and the link to our portal under the "How do I return an item from the UK?" or see the information below if you'd like to read about the options first.
You can return the item to us for FREE using Royal Mail Tracked Returns which has a printerless option, more information on how to use it can be seen below.
We offer FREE UK returns on the first return for each order. Please note that any further returns for the same order won’t be covered and you'll be charged £4.95 to return it.
1. Select Royal Mail to download a label or create a QR code in our returns portal
2. You will receive an email with a label which you can print off and affix to your parcel or a QR code which you can show to the Post Office on your phone.
3. Securely package your item and take it to the Post Office, either with the printed label already on the parcel or with the QR code ready for them to scan. You will be given a postage receipt
The courier you used to return your order will email you to confirm once they have marked your parcel as delivered back to us.
We hope you will be completely satisfied with your order. However, if you wish to return any unwanted items, they must be received by us within 28 days from the date of despatch to qualify for a full refund (excluding any outbound postage costs paid).Items must be unused and in as new condition with all labels, swing tags attached and hygiene strips in place. The following brands are not supplied with hygiene strips - Maryan Mehlhorn, Charmline, Lidea and Watercult. Gift boxes, hair bands and earrings are non refundable. We aim to process returns as soon as possible, however please allow up to 14 days during peak periods.
Please take care when trying items on. If an item is returned to us in not new condition; damaged, marked, with odours or with tags no longer attached, we will not be able to process a refund. In this case we will offer to return the item to you and ask you to cover the costs of delivery. If we don’t hear back from you within 14 days, the goods will be destroyed.
If you return an item that wasn't purchased from us, we’ll do our best to contact you from the details provided in the parcel. We’re happy to send these back to you but you would be required to pay a redirection fee to cover the cost. If we don’t hear back from you within 14 days, the goods will be destroyed.
Once it's received back, we'll process it as soon as we can and aim to have this done within a week but please allow two weeks at peak times. We'll send you an email to confirm once we have processed your refund.
Yes, you can opt for an exchange when creating your return on our portal.
Please note, an exchange orders that is subsequently returned in part or full will incur a £4.95 fee deduction from your refund to cover postage.
No, each parcel must have the correct label for each return you have created on our portal.
No returns form? No problem. Please add a note in with your parcel stating your order number and your reason for the return.
If your product develops a manufacturing fault within 30 days of purchase, please contact us to let us know about the issue and we’ll look to replace or refund it. Please attach images to enable us to deal with your query quickly.
If you’ve purchased the item from us within the last 12 months and it’s developed a manufacturing fault, please contact us. Our Customer Care team will be in touch to let you know how to proceed and in most cases, we aim to offer a repair if possible. Please note that we will need a reasonable amount of time to carry this out and will do our best to come to a resolution as soon as possible. To speed up the process, please attach images to the form to assist our Customer Care team.
Please visit our portal to arrange your return.
The items must be received within 28 days from when we dispatched them to you. All returns from outside the UK should be clearly marked "Return of Goods". Please enclose your delivery/returns note in with your return.
All returns from outside the UK should be clearly marked "Return of Goods".
The taxes and duties will be included in the return shipping cost when you create your return via our portal.